Help centre
Short answers to the things people ask most. For anything else, contact us.
My booking says “Pending” — what now?
A pending booking is reserved but not yet confirmed. We or the owner will contact you to arrange the 10% commission. Once that’s received the booking moves to “Confirmed”.
How do I pay?
The 10% commission is arranged manually for now (card payment isn’t connected yet). The rest is paid directly to the owner, in person, at pickup.
How do I cancel?
Open the booking under My Trips and use Cancel. Refunds of the commission depend on how far ahead you cancel — see the Terms for the exact schedule.
I forgot my password
Use “Forgot password?” on the log-in page. You’ll get an email link to set a new one; it’s valid for one hour.
Who can rent?
Renters must be 21–65 with a valid licence and at least 2 years of driving experience, unless a specific listing says otherwise.
Still stuck?
support@eliterent.ge